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Privacy Policy

Jazex Pty Ltd ABN 48 684 328 578

Jazex Pty Ltd (Jazex, we, us or our) is committed to protecting the privacy of all individuals and third parties. To deliver our commitment to privacy, we will comply with the legislation and regulations of the countries in which we operate. This statement provides a succinct overview of how we handle personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the handling of personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information.

Last updated: 1st of March 2026

Our commitment to privacy

As an Australian registered company, Jazex is bound by the Privacy Act, any amendments to it, and the Australian Privacy Principles APPs contained within that Act. All employees, contractors and officers of Jazex are required to comply with the Act and this Privacy Policy.

Information or opinions which are collected, held, used or disclosed by Jazex about an individual whose identity is apparent, or can reasonably be ascertained, will be protected by the standards outlined in this Statement.

To deliver our commitment to privacy, we will:

  • Be bound by, and comply with, the APPs under the Act in relation to personal information,
  • Communicate this Privacy Statement to all employees and stakeholders to ensure awareness of their requirement to comply with our privacy standards and to anyone else who asks for it,
  • Ensure lawful, fair and unobtrusive means are used to collect personal information that is necessary for our business purposes,
  • Collect sensitive information only with the individual’s consent and not disclose any personal information to an unrelated third party, except with the individual’s consent or where we are required to do so by law,
  • Take reasonable steps to destroy or de-identify personal information in a secure manner when we have no further need for it or are required to do so by law,
  • Ensure only authorised personnel who have agreed to keep personal information confidential have access to the information,
  • Take reasonable steps to keep personal information up to date, accurate and complete,
  • Provide individuals access to their personal information on request,
  • Periodically review and revise this Privacy Statement and related procedures to maintain relevance.

Jazex recognises and respects the importance of each individual’s privacy. This Statement and related procedures ensure all personal information held by Jazex is handled appropriately and kept confidential.

Data security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with our documented procedure.

What do we use personal information for?

Personal information is information that identifies you as an individual or from which your identity can reasonably be determined.

We may use personal information for purposes including:

  • Responding to enquiries and requests
  • Processing transactions and orders
  • Supplying products or services
  • Customer communication and support
  • Direct marketing and promotional activities
  • Competitions, offers or surveys
  • Employment applications

Personal information may be stored within Jazex systems and third-party databases. We may disclose information to service providers who assist us in operating our business. These parties are required to handle information in accordance with this Privacy Policy.

We may also share personal information with third parties that hold additional data about you. This data may be integrated in an anonymised form to create consumer insights to improve our products, services and customer experience.

What information do we collect?

We may collect and hold information including, but not limited to:

  • Name
  • Business name
  • Address
  • Phone number
  • Email address
  • Preferences and interests
  • Identifiers and information relating to the use of our products or services

How information is collected

Personal information may be collected through:

  • Website forms and registrations
  • Direct contact via phone, email or in person
  • Online enquiries
  • Third parties with whom we have an affiliation

Data storage

Personal information may be stored in Australia or overseas in databases owned or managed by Jazex or our service providers. These services may be used for data analysis, marketing and secure storage.

Marketing communications

We may send marketing communications relating to products or services that may be of interest to you via email, SMS, phone, social media or mail.

  • Emails contain an unsubscribe option
  • SMS messages include opt-out instructions

Replying to an SMS (e.g. opting out) is charged at a rate based on your network provider. Please contact your network provider for current rates.

For assistance with subscriptions, contact us at admin@jazex.com.au.

Social, email and web marketing

We may disclose encrypted personal information to third-party platforms and business partners such as Google, Meta and other media agencies and partners we use to advertise our business’s products and services.

We may use third-party services for our website and marketing activity. These services may access our data solely for the purpose of performing specific tasks on our behalf, such as Google Analytics and Microsoft Clarity. If you wish to opt out of third party targeted advertising, please update your ad preferences on the relevant third party platform or use a service like youronlinechoices.com.au for more information about how tailored advertising works.

Market research

We may engage selected third parties to conduct market research to better understand customer needs and improve our offerings. Where applicable, personal information may be disclosed for these purposes. You may opt out as described under Marketing communications.

Cookies

You may use our website without identifying yourself. Jazex may use cookies to associate session information with your device to improve functionality and user experience.

Cookies generally do not identify individuals directly. You may disable cookies via your browser settings, however this may limit website functionality.

Cookies may be used for analytics, advertising, remarketing and communications.

Online payments

Jazex does not collect or store credit card details, banking information or payment tokens. All online payments are processed by third-party payment providers.

For further information, contact admin@jazex.com.au.

Corrections & access

You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer at admin@jazex.com.au.

We will take reasonable steps to respond within 30 days.

Destruction and removal

If you request the removal of your personal information, Jazex will take reasonable steps to delete, securely destroy or permanently de-identify the information where it is no longer required, within 30 days of the request.

Our obligations

Jazex Pty Ltd is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Clubs and memberships

Any membership or program operated by Jazex may have separate terms and conditions, which will be provided on the relevant page.

Changes to this policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on our website. We encourage you to review this Policy periodically.

How to contact us

For privacy concerns or further information, contact us on admin@jazex.com.au or alternatively you can write to the Privacy Officer, JAZEX Pty Ltd, PO Box 5376, Maroochydore BC, QLD 4558, Australia.

All contact will be investigated and addressed within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Further information

Australian Customers:

Office of the Australian Information Commissioner
Phone: 1300 363 992.
More information about privacy law is available from the Office of the Australian Information Commissioner at oaic.gov.au

New Zealand Customers:

The New Zealand Privacy Commissioner
Phone: 0800 803 909.
More information about privacy law is available from the New Zealand Privacy Commissioner at www.privacy.org.nz